Juan Soto

Contact Center Manager at Eden I&R

I am a highly motivated customer focused innovative problem solver with 17 years’ experience leading multi-tier Technical Support global and on-site company badge and 3rd party outsourced teams. I am passionate about customer success, developing top talent and highly successful in scaling and creating Customer Support teams from the ground up with proven track record in developing, maintaining processes, and increasing CSAT, SLA, KPI and key metric performance scores.