Long-term Memory

• Last week you told the agent that Dana, your biggest customer, wants a status update on Tuesday
• That information sits in last week's conversation, which is its own session
• Today's new chat is a new session, so the agent has never heard of Dana
• Nothing was promoted to long-term memory

Last week you told the assistant that Dana, your biggest customer, wants a status update on Tuesday, and that Priya has escalated an issue blocking the Billing task. Short-term memory is scoped to the conversation itself, so that information sits in last week's session. This morning you open a new chat, which is a new session, and the agent has never heard of Dana. Nothing was promoted to long-term memory.